Privacy Policy

Privacy Policy for Solterra Property
Effective Date: January 1, 2024

Welcome to Solterra Property. Your privacy is important to us. This Privacy Policy explains how Solterra Property (“we”, “us”, or “our”) collects, uses, shares, and protects information in relation to our website, services, and any software provided on or in connection with Solterra services (collectively, the “Service”), and your choices about the collection and use of your information.
By using our Service, you understand and agree that we are providing a platform for you to receive information about real estate properties, including communications through AI technologies such as AI calling, texting, AI messages, and AI emails.
   1. Information We Collect
   1.1 Information You Provide to Us
  • Account Information: Your name, email address, phone number, and other contact details when you register.
  • Communication: Information you provide directly to us through our communication platform, including the content of messages or attachments you send us.
     1.2 Information We Collect Automatically
  • Log Data: Information that your browser sends whenever you visit our website.
  • Device Information: Information about the device you are using, including operating system, browser type, and settings.
  • Usage Information: Information about how you use our Service, including web pages viewed and links clicked.
     1.3 Information from AI Interactions
  • AI Communications: Details of the interactions you have with our AI-driven services, including AI calls, texts, messages, and emails.
2. How We Use Your Information
  • To provide, improve, and personalize our Services.
  • To communicate with you, including through AI technologies, about services or offers that may be of interest.
  • To monitor and analyze trends and usage.
  • To ensure legal compliance.
3. Your Consent to AI Communications
By providing us with your contact information, you expressly give us permission to contact you using your provided information for any Service-related communications, including but not limited to updates, offers, and customer service inquiries, through:
  • AI Voice Calls
  • AI Texting Services
  • AI Email Messages
  • AI Direct Messages
You acknowledge that these communications may be made using automated technology, and you give us express written consent to do so.
4. Opting Out of Communications
You have the right to withdraw your consent and opt out of receiving communications at any time. To opt out, you may:
  • For Text Messages: Reply with the word STOP to any text message you receive from us.
  • For Phone Calls and Other Communications: Contact us directly to request removal from our contact list.
Upon receiving your request, we will mark your contact information as “Do Not Call” in our system, effectively removing you from our communication lists.
5. Opting Into Phone Calls
Our commitment to your privacy extends to how we handle communication through phone calls. When you opt into receiving phone calls from us, here’s what you can expect regarding the use of your phone number and the nature of the calls.
Collection and Use of Phone Numbers
  • Purpose of Collection: We collect phone numbers exclusively for direct communication purposes, which may include providing support, sending updates, or offering personalized services and promotions.
  • Consent: By opting in, you explicitly consent to receive phone calls from us for the purposes outlined herein.
Nature of Calls
  • Content: Calls may include but are not limited to support services, promotional offers, updates about our services, and personalized advice or recommendations.
  • Frequency: The frequency of calls will be kept reasonable and will not exceed what is necessary to provide you with valuable information and services.
Your Privacy Rights
  • Opt-out Option: To stop receiving phone calls, you may contact us directly to request removal from our call list or reply STOP to any text message if applicable.
6. Opt-In for Marketing Text Messages
By submitting the contact form and signing up for texts, you consent to receive marketing text messages from Solterra Property at the number provided. Consent is not a condition of purchase. Message and data rates may apply. You can unsubscribe at any time by replying STOP to the received SMS (texts).
7. Sharing of Your Information
We will not rent or sell your information to third parties outside Solterra Property without your consent, except as noted in this Policy.
  • Service Providers: We may share your information with third-party business partners, vendors, and consultants who perform services on our behalf.
  • Legal Requirements: We may share information if required to do so by law or in a good faith belief that such action is necessary to comply